ÁILLE | SHIPPING POLICY

Last Updated: 04/09/2026

At ÁILLE, we carefully prepare every order and work with trusted fulfilment and shipping partners to deliver your hair products to customers worldwide.

1. Processing Times

Orders are generally processed within [1–3 business days].

Some wigs may require additional preparation time depending on the style, length, colour, customisation or availability.

Once your order has been processed and shipped, you will receive a shipping confirmation containing tracking information where available.

2. Estimated Delivery Times

Our estimated delivery time is approximately:

3–14 business days

Delivery times may vary depending on your destination, shipping method, customs processing and circumstances outside our control.

The estimated delivery timeframe does not include order processing time unless specifically stated.

3. Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Tracking updates may occasionally take longer during busy periods or while an order is moving between international shipping facilities.

4. International Shipping

ÁILLE may offer international shipping to selected countries.

Available destinations and shipping costs will be displayed at checkout.

International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.

5. Customs & Import Fees

Customers are responsible for any customs duties, import taxes, VAT or other charges that may apply to their order unless otherwise stated at checkout.

These charges are determined by the destination country's authorities and are outside ÁILLE's control.

6. Delivery Delays

Although we work with shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

Customs inspections
Carrier delays
Severe weather
Public holidays
High shipping volumes
Incorrect or incomplete delivery information
International shipping restrictions
Other circumstances outside our reasonable control

We appreciate your patience if a carrier experiences an unexpected delay.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Please contact us as soon as possible if you notice an error in your shipping address.

8. Lost or Damaged Orders

If your order appears to be lost, delayed significantly or arrives damaged, please contact us at:

support@xn--ille-4na.com

Please provide your order number and any relevant photographs or information so that we can investigate the issue with the appropriate shipping or fulfilment provider.