RETURNS & REFUNDS | The ÁILLE Promise

We want you to feel confident in every ÁILLE purchase.
Every piece is carefully selected and prepared with quality in mind. If something isn't quite right with your order, our Returns & Refunds Policy explains how we can help.

Our Returns Policy

At Áille, we understand that choosing your perfect hair is a personal experience. We want you to be happy with your purchase, which is why we offer returns on eligible items in accordance with the terms outlined below.

To be eligible for a return, your item must be unused, unworn and in its original condition, with all original packaging, tags and protective materials intact.

For hygiene and quality-control reasons, we cannot accept returns on wigs or hair products that have been worn, installed, cut, coloured, bleached, chemically treated, heat styled or otherwise altered.

Items that have been brushed, washed, combed excessively or modified from their original condition may also be ineligible for return.

How long do I have to request a return?

Return requests must be submitted within 7 days of receiving your order.

To request a return, please contact our customer care team through our Contact Us page and provide:

• Your order number
• The reason for your return
• Clear photographs of the item, where requested

Our team will review your request and provide the appropriate return instructions.

Please do not send an item back before your return has been approved.

What Items Cannot Be Returned?

Due to the nature of our products, certain items may not be eligible for return.

Returns cannot be accepted if the item has been:

• Worn or installed
• Cut or customised
• Washed or conditioned
• Dyed, bleached or chemically treated
• Heat styled
• Altered in any way
• Removed from its original packaging where applicable
• Returned without the required tags or protective materials
• Damaged after delivery due to improper handling or care

Custom-made, personalised or specially prepared items may also be non-returnable.

Please check the individual product listing before purchasing, particularly where a product is made to order or customised.

Can I Return a Wig If I've Tried It On?

For hygiene and quality reasons, wigs should not be worn or installed if you intend to return them.

If you need to check the fit or appearance, please handle the wig carefully and keep all protective materials, lace and packaging intact.

Once a wig has been worn, installed, cut, styled or altered, it may no longer be eligible for return.

What If My Order Arrives Damaged or Incorrect?

We want your ÁILLE experience to be as seamless as possible.

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible after delivery.

Please include your:

Order number + clear photographs/videos of the item and packaging.

This allows our team to investigate the issue and determine the appropriate resolution.

Please do not alter, wash, install or style an item that has arrived damaged or appears to be incorrect before contacting us.

How Do I Return My Order?

If your return request is approved, our customer care team will provide you with the return instructions.

Items must be securely packaged to help prevent damage during transit. We recommend using a tracked shipping service and keeping your proof of postage until your return has been received and processed.

ÁILLE is not responsible for returns that are lost or damaged while being sent back to us when the customer has arranged the return.

When Will I Receive My Refund?

Once your returned item has been received and inspected, we will confirm whether it meets the requirements of our Returns Policy.

If approved, your refund will be processed to your original payment method.

Please allow additional time for your bank or payment provider to process the refund and return the funds to your account.

Are Shipping Costs Refundable?

Original shipping charges are [non-refundable / refundable in certain circumstances], unless otherwise required by applicable law or the issue was caused by an error on our part.

Return shipping costs are the responsibility of the customer unless the item was received damaged, defective or incorrect.

What If My Return Is Not Approved?

If an item does not meet our return requirements, we will contact you to explain the reason.

Items that have been worn, installed, altered, coloured, cut, washed or otherwise changed from their original condition may be refused.

Exchanges

If you would prefer to exchange your item rather than receive a refund, please contact our customer care team.

Exchanges are subject to product availability and the item meeting our return requirements.

Important Information

Please take care when opening and handling your order. We recommend keeping your packaging until you are completely satisfied with your purchase.

Do not remove lace, cut the hair, install the wig or make any alterations until you are certain you wish to keep the item.

Once a product has been altered or worn, it may no longer be suitable for return.

We're Here to Help

We want every ÁILLE order to feel special from the moment you place it to the moment you receive it.

If you have any questions about a return, refund or exchange, our customer care team is here to help.

ÁILLE — Effortless Hair. Timeless Beauty.